NewHome › Forums › OSSC, OSSC Pro and DExx-vd isl › OSSC – Discussion and support › Hello, Chinese players. Purchase OSSCPRO, unable to ship due to address issues.
OSSC20250612.Hello, I am a player from China.
I bought an OSSCpro yesterday and successfully made the payment. Order number 66375, however, subsequent tracking shows that due to address issues, the order cannot be shipped.
System prompt:
Monday, June 23, 2025 at 03:08 PM
We are unable to ship your order as it is not a valid address. Please contact us to resolve this issue.
I tried to reply through the contact information provided on the website, but after submitting, it always shows: Unable to verify reCaptcha response. I am unable to submit my feedback.
Please ask the administrator or other personnel to contact me using the @ live.com email registered in the system and ship the goods as soon as possible.
Hi,
I did contact you on your live.com e-mail address yesterday, did you not get it?
Hello, I just checked my email again and indeed received your inquiry. But they are all in English, I didn’t read them carefully, so I didn’t notice. Excuse me? Wasted a day’s time.
OSSC20250612.
OSSC20250612.
Hello, I have sent you the correct mailing address via email. Please arrange for shipment as soon as possible. Thank you.
Not a problem! I’ll get things sorted for you now.
Thanks,
Matt
I understand, you need to enter it into the DHL system, which may not recognize it. I’ll figure out a way to create an address that the DHL system can recognize.
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