Contact us
If you need to contact us for any reason, you’re welcome to leave a comment on the appropriate page or simply use this contact form below. You can also contact us here about any custom repair/modification work you may have in mind.
If contacting us about an order, please remember to include your order number. For parcels progressing through the courier networks, please understand that we can only see the same tracking data that you can, and please allow for delays when using the postal network.
Note – Please do NOT use qq.com or .pw e-mail addresses to correspond with us, these do NOT work.
Mobile users – The contact form should work on mobile devices now too, please tell us in the comments if it does not.
Social media
You can also connect with us on social media.
Bluesky Feed
Facebook Page
Mastodon feed
Instagram
Twitter feed
Tumblr Blog
Idk if some of my messages got sent to you in the contact form. As I did put the order number in.
Hey guys, tried to use contact us, I have no idea if its actually working. Received my kawari and put it in my system, but when I power the unit on, there is no red LED light, and no output goes out of the video cable in the back of the unit (using composite r/w,y). Jumpers are where they came, top two in bottom position, bottom three shorted. The unit is in correctly, notch in the correct position, pins matching the on board socket. I have removed none of the chips on board. The unit works fine with the original vic-II (but it has IRQ/Lines issues). Any ideas?
Hello.
Any ETA for Retrotink 5X-pro? Thanks
Hi, i was in the process of buying an OSSC but had to cancel my order because none of the payment Methods where compatible with mine. My Bank in Switzerland does sadly not supports iDeal or giropay. There must be a way to send you the money… 😉 Maybe direct to some Bankaccount or with a Paysafecard?
Whatever the case, i will get that OSSC eventually… 😀
Any ETA on a restock of the PAL N64 s-video cable? (https://videogameperfection.com/products/pal-n64-svideo/)
Sorry no, not currently.
Hi Matt, Any update on the N64 cables? Retroverse AG told me late Jan they were preparing an order for you when I tried to buy one directly from them (they can’t ship to the UK due to more Brexit nonsense)—will save me checking the page daily, ha!
Something went wrong with the shipment and it was returned to them unfortunately.
For the C64 SVideo Bypass (https://videogameperfection.com/products/c64-svideo-bypass/)… Which row of pins do I use for a C128?
Hi, my Master System II is modded for RGB but displays jailbars. Can the OSSC remove them?
Hi Guys
Are you able to ship to South Africa? Its not in the drop down.
DHL only to South Africa.
Hi,
If I order the RetroTink 2x-Mini what do I get besides the converter? What cables do I get? And what cables do I need to buy to get it to work?
Thanks,
Felix
Just the RetroTINK Mini. Since as many people buy them for C64 as N64 here in Europe we only send the mini. You’d need to power it (USB or via one of our power adapters) a standard HDMI cable from the Mini to your TV and whatever cable to connect whatever console/computer you’re using.
Hi, i’m trying to place an order but can’t select the UK as a shipping destination. Is there an issue with the cart?
WE can’t ship to the UK at the moment due to new post Brexit rules, I’m still waiting for HMRC to send us a VAT number.
Any sight on resolving this?
Sigh…bloody Brexit. Any progress?
Hi. Are you able to ship to the UK now? Thanks
Is shipping to UK resolved now or still an issue?
Tried the contact with e-mail and it does not seem to like it for me. i had some questions regarding the Koryuu vs. RetroTink2x as i own a OSSC, what would be the best to use for example if i wanna use either the Koryuu with C64 and VHS/S-VHS to the OSSC and then capture with Elgato or should i look at the RetroTink2x to Elgato? Is it just a preference as i need either or or what would you recommend.
I tried to reply but your e-mail bounced. I would not use OSSC with VHS players at all, it’s absolutely the wrong tool here. Due to the nature of VHS we don’t guarantee any of our products for use capturing VHS tapes but some customers have had luck with the RetroTINK range.
thanks odd it bounced the mail, but it’s possible. But if the Koryuu works with C64 it’s all fine, i can live without the VHS stuff i will have that sorted out a different way.
Is it possible to send items to Russia? I do not see such country in the list on checkout section 🙁
For some reason DHL won’t ship there and post office fees are absurd (like 50 euros a parcel), sorry.
Does this work with C64 reloaded mk2?
Does what?
I have question about JP21 adapter. When will it be re-stock?
Currently unknown.
I checked OSSC not in stock 🙁
When will it be re-stock?
Just checked my mail and spam but no e mail from you guys
As long as my ossc is gonna be shipped I’m happy
Can you please contact me
I orderd a ossc today
We have, please check your spam folder.
Did anyone have any issues with customs fees importing to the USA? Haven’t purchased one yet.
Thanks
Chris
There’s usually none for the USA.
Hi, guys! Roughly when we can expect a new version of ossc with the new better chip? Thank you.
What new better chip?
http://junkerhq.net/xrgb/index.php?title=OSSC at the very bottom ‘Scheduled improvements’…
I think you misunderstand, that refers to a new soft-core for the FPGA, in other words a firmware update.
I was just wondering how long the OSSC ships after purchase.
As the order page says max 3 days usually quicker, unless some unforeseen circumstances arise.
Thank you for answer.
if paypal think that console-mods are illigal, then they are in my opinion wrong.
To answer your question: i also don t trust paypal, but over the time, i prefer it as an comfortable method to pay.
they also have till now not freezed my acount and if they do so, they can get lost and i would not use this service anymore.
The pointg is, you make it uncessary complicatet for me, to order the ossc-scaler without an creditcard.
to get an debit credit card or make an bank transfer to overseas might be possible, but its more aford/work then just use paypal.
regards
They’re wrong in our opinion too, and in the opinion of the law, but there’s nothing we can do about it. You will find many other stores like ours no longer take PayPal.
Its not aceptable that you don t acept paypal from a customers viewpoint.
you maybe know that there are also countries in the world, where usage of credit cards is not so strong like in the u.s or the uk.
me for example never needed an credit card.
i see an credit card even as additional risk for fraud an such thing.
i also don t want an credit card!
you should think again about your busines philosophy and that the way you are acting now not very customer friendly is.
only that i can order in your shop, i will not get a credit card!
become costumerfriendly and offer paypal or get lost.
my opinion!
regards
We cannot take PayPal, because PayPal think that console modifications are piracy. That is PayPal’s policy not ours so complain to them.
Why you would trust a company that likes to randomly freeze peoples accounts for months on end I don’t know.
We can take debit cards as well as credit cards and even bank transfer in USD, sterling or Euro if necessary.
Hello. I have placed a ossc. But Where can I get the order status and my tracking number?
That will be e-mailed to you.
Hi guys.
My Atari Jaguar and CD I’m not working is it possible you could give me a price on how much it cost to fix thank you very much.
That’s not something we’re able to do at the moment sorry.
Thank you for getting back to me I’ve sorted it fix the problem.
Back again thank you very much for getting back.
Can I send y’all my N64 to have it modified to HDMI and how much?…
Please E-mail in, there’s a waiting list unfortunately.
Hey there.
I’m interested in purchasing an OSSC for my Japanese SuperCIC Super Famicom and the other old consoles I have, including a digital mod PAL60 Megadrive. Before I commit to buy, I just want to ask, will the OSSC come with a PSU and a remote, or do I need to check the boxes to say that I want them prior to purchase?
Yeah be sure to check those boxes if you want a PSU and remote otherwise you won’t get them.
Any updates on availability for N64 HDMI Upgrade availability?
Availability of such updates is subject to the availability of the mod which is subject to availability of mod boards which may or may not be readily available… so in other words no sorry.
Hello, is there a chance you could ship an OSSC to Perú?
Please, I just sent an email to change the address, because I went wrong when I bought the OSSC yesterday. Please confirm me, because I am very worried. Thank you
Don’t worry this was sorted for you.
Hello,
I have Elgato HD60 S ( external capture card ), if I get the OSSC 1.6, will it work?
Thank you
Hi,
For details of all tested capture cards, check here:-
https://videogameperfection.com/forums/topic/capture-card-compatibility-report-thread/
Have you fixed the site issues? i waited 2 days to get a email confirmation that never arrived i was only able to sign up through lost password which took long enough to arrive the original sign up email never made it 😮
Is everything fixed before i buy the OSSC? i don’t want to spend £180 on something that does not email customers quickly! back quite scary if you ask me :-o. Also have you enough stock to guarantee me it for Christmas i don’t want to be the last person on the list that gets cancelled due to not enough to go around. Sorry about the questions i am very careful when buying off new websites.
Thanks
Joe
I’m not seeing any issues this end, there was a brief outage a couple of days ago. Yes there’s plenty of units for the run-up to Christmas.
Hello, how do I contact you about an OSSC pre-order I’ve made? Is there an e-mail address in particular that I should send my message to, or should I just use the contact form above?
Just use the contact form and quote your order number, thanks.
What’s the best way to hook up composite input to the OSSC?
No good way really, you could try one of the old sony YR transcoders. Best to get an RGB mod if possible.
I wish you would accept paypal it so difficult to purchase anything from you. I live in the us and cards are blocked from outside of the us even pre payed don’t work.
Sorry but we got sick of Paypal freezing our customers money for months on end. We have hundreds of happy customers in the USA that use credit/debit cards to shop with us securely through Stripe.
Im in the same boat and this is very frustrating, did you find a solution?
disregard this lol i was trying to comment on something else
Hi!
I’m in China. I’ve got the invite, and how can I buy OSSC？ I didn’ see my country in the selections.
Hi, I’ll ask at the post office today about shipping rates to China.
Give it a go now.
Any estimate on when you will have assembled OSSC’s available again?
This was announced in the recent newsletter, if you’re not subscribed you should to so asap as it’s the waiting list too.
I think I may have misspelled my email. Is the GameCube HDMI pre-order list still open and can I get on it?
Still open but still no real progress with the picture noise issue.
What’s ossc?
See https://videogameperfection.com/2016/07/08/source-converter-verdict/
Hi,looking at the N64 RGB MOD,is it worth doing if I’m playing on HD TV?thanks.
It will be significantly better than composite but if you want to to look as good as it did on a CRT you will need the HDMI mod or an OSSC or an XRGB.
Can US consoles be modded with Gamecube HDMI upgrade? Or would I have to buy a Pal Gamecube if I want to use the mod? I want to play my childhood games again. Do you guys help install the mod? I’m new to the site. Its great. 😀 How would this work? Im new to this.Tired of playing my games on a blurry Screen xD How can I tell if my Gamecube is compatible with the upgrade? If you do overseas shipping how much would that cost in U.S dollars? Sorry for the questions love the site.
It works on any Gamecube with the digital AV output port. The cost depends on the exchange rate at the time. Don’t forget Bad Ass Consoles in the USA also offers a similar mod.
Will this modification hinder the installation of the GameCube True HDMI? I’m getting the deluxe service. Thanks.
http://store.retrofixes.com/collections/mod-kits-repair-parts/products/gamecube-restoration-upgrde-mod-srvice?variant=19020377287
No, won’t cause any problems.
I’ve sent an email using the form. Hoping to hear from you soon. So glad you are based in the UK.
Will the GameCube HDMI mod service be available again in May? Thanks.
Hopefully, we’re expecting a small batch of the PCBs soon.
Awesome! I hope it’s soon as I’m buying a DOL-001 GameCube next week so it can be modded. Hopefully you guys will have more very soon so I can just ship the Cube up to you guys in the UK.
Hi, I’m interested in purchasing a PAL Super Nintendo console and having the power converted to make it work here in Canada. How much would it cost for the console and the modding ?
Can I ask why you would want to do that? No conversion is necessary, just obtain a suitable replacement power supply (9 volts, 1 amp, negative tip).
Can’t get the captcha to work.
Are you able to get N64 RGB mod parts in? It says out of stock.
Ah yes sorry I meant to mark those as available today, done that for you now.
I have a question…do u guys sell the GameCube HDMI console itself or is it for customer to send their to u guys?
It’s not really cost effective for us to stock a bunch of Gamecubes in different colours/designs etc, though I’m open to customers buying them on somewhere like eBay UK and having them shipped to us for modifications.
Can’t get the validation of the contact us page to work. it is stuck as 9H57 but when I type that in it says incorrect code. Please help.
in any case: here is the message I’m tring to send:
Hi,
Can I please preorder a gscartsw from you or go on your waiting list for one.
If this is not possible then can I go on a mailing list for you to let me know when they come in stock so I can order one at that time.
thanks and kind regards,
Saj Khan
Try refreshing the page if that happens. I’ve had a couple of folks say that but try as I might I’ve never been able to replicate the problem, sorry!
GScart – I still have no ETA as to when I’ll be able to supply those, sorry.
Do you mod dreamcast?
Not at the moment, but I hope to be able to re-introduce that at some point this year.
Hi,
I’m from Italy and I’ve seen the SuperCIC Board for SNES on your website.
Now I have a question about this board because I’ve seen that it contains the SuperCIC and the In Game Reset.
I would like to know if it contains also the D4 patch for those games whom need it in order to make them work fully like Tetris 2 (It has a protection during the game that check the video mode during the game play)
Pleas let me know
ML,
Lorenzo Corso
Rome
Absolutely, D4 patching is included as these are the very latest and greatest design boards. See the instruction manual here for more information – https://videogameperfection.com/support-files/uIGR_Manual.pdf
Thanks,
I’ve another question.
How can I put the D4 patch in my SNES? I mean that I’ve already putted the SuperCIC and the uIGR with two chip on my SNES but I’ve no idea on how to add the D4 patch to my SNES. Is there a specific addition chip?
Please let me know.
Lorenzo
It’s part of the SuperCIC usually.
not really,
if i use the ones with tetris 2(that is region protected and it tests the video mode along the gameplay) i’ve got the protection screen.
please let me know any advice
Images are not loading on my end. I can’t see the captcha.
Should be fixed now.
Hello can u guys still sell the that sd part for the Saturn the mod chip on them are no more and the overdrive are ahead of you please tell me what can be done to make the sd part for the Saturn the CD drive it never sold online and the people are asking the old systems to make a come back
You can only buy that part directly from Deunan.
you guys wouldnt happen to mod original xbox’s to play roms from a HD would you? 😉
We can do that in some instances yes, though honestly the original Xbox is getting a bit long in the tooth as far as running emulators goes.
Do you have a link on your site you can send me where I can view all your art?
Art?
Do you sell nintendo 64/sega genesis everdrive cartridge 2gb add on’s?
do you have to use credit card or paypal?
No sorry we don’t sell Everdrives.
How can I order a HDMI Gamecube system, either purchase or sending mine in?
send me a message and I’ll put you down on the waiting list.
Hello my name is Steven Wallace, please put me on waiting list for the GameCube hdmi, I’m also in the United States is that ok for shipping?
Hi Steven, please use the contact form to e-mail me directly.