OSSC No Video

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  • February 13, 2020 at 5:32 PM #35422
    KayKay
    Participant

    So my OSSC stopped working and idk why. It isnt outputting any video from any source or any console. I get sync signal displayed on the OSSC’s LCD but no video.I dont even get the default Gray screen when you first turn it on anymore. I tried VGA, SCART and Component from different consoles. This thing hasnt moved in months and I’m using the correct power supply. I need a replacement but I dont know if I’m in warranty anymore as I’ve already used my warranty once before. This is really annoying because this will be my 3rd OSSC and this thing is proving to not be reliable for me. I dont remember how the warranty process works, can someone point me in the right direction? I’m based in the USA.

    February 13, 2020 at 5:47 PM #35424
    nmalinoski
    Participant

    If you bought yours from VGP, use the Contact Us link in the main navigation to get in touch with BuckoA51 about your options for repair/replacement.

    February 13, 2020 at 5:56 PM #35425
    KayKay
    Participant

    Did that now. Thanks

    February 13, 2020 at 9:24 PM #35426
    BuckoA51
    Keymaster

    This is often caused by ESD damage unfortunately. We do cover it under warranty so I’ll check your warranty status if you mail in.

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