RetroTink 2X-Pro Multiformat Firmware update issues

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  • December 23, 2020 at 2:39 PM #43939
    crivett95
    Participant

      Hi,

      I’ve been trying to update my RetroTink 2X-Pro Multiformat to the latest 1.7 firmware but every time I try, I receive a “System.IndexOutOfRangeException” from the RetroTink Firmware Tool. I’ve tried multiple Windows 10 and 7 based computers which all produce the same results. Has anyone else had this problem and found a solution?

      Thanks

      January 10, 2021 at 12:21 PM #44331
      BuckoA51
      Keymaster

        We’re actually expecting one of these units with this fault back with us soon, so I’ll try it on my PC and see what happens.

        January 15, 2021 at 10:56 PM #44481
        beatwiz
        Participant

          Hey guys!
          Having the same problem (System.IndexOutOfRangeException). Any hints? 🙂
          Thanks in advance!

          January 16, 2021 at 11:03 PM #44513
          beatwiz
          Participant

            K… So I did this before but I guess I forgot to double check all the steps this time.

            This error happens when you dont put the device in flash mode. So as per the manual instructions:

            “4. Plug your device into your computer’s USB port while holding down the ‘INPUT’ button. The LED should be RED indicating update mode.”

            Flashing without issues after this.

            Sorry about that and I hope this helps.

            February 7, 2021 at 8:55 PM #45085
            BuckoA51
            Keymaster

              Yeah, be careful to hold down the correct button, not “Filter” like I was doing the other day!

              February 8, 2021 at 10:54 PM #45121
              crivett95
              Participant

                I’ve just tried again now. Was definitely holding down the right button and the device lights up red as expected. Unfortunately I still get the error on multiple computers.

                Any other ideas?

                February 10, 2021 at 12:16 PM #45154
                hugox64
                Participant

                  Maybe try a different micro USB cable? I initially had a problem updating my firmware because the firmware updating tool wasn’t recognising my 2xPro-M. But after swapping out the cable it worked. I can’t remember having your specific error message though…

                  July 15, 2021 at 2:45 PM #48368
                  Virtualboi92
                  Participant

                    Hey there, I’m having the same issue with a newly purchased 2X PRO-M. Has a workaround ever been established for this?

                    July 15, 2021 at 2:49 PM #48369
                    BuckoA51
                    Keymaster

                      Be sure to follow the instructions carefully and make sure you’re not holding down the wrong button on the unit. If that still doesn’t work, we’ll arrange an RMA.

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