I sent in my broken unit, the error was confirmed and a new unit was sent back.
No audio at all is not same problem, at least I got good audio from one channel and distorted audio from the other.
Review your settings in the firmware/reset them to default and make sure that you have the audio (a) firmware installed.
Also set the switch between AV1 and HDMI all the way in.
I already tried the switch, it doesn’t change anything about the single channel output. If it is set all the way out (to the edge of the pcb) then I get audio from the AV1 out jack on both channels, but not in a good quality.
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